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The UCI Libraries are committed to protecting the privacy of users of our collections
and services. The information we collect during Ask a Librarian transactions is
kept in the strictest confidence and is used only to provide and improve these
services. Occasionally, we may transfer your question to a UCI Libraries' staff
member who is outside the Ask a Librarian service. However, all UCI Libraries'
staff follow the American
Library Association Code of Ethics1, which proscribes
that "we protect each user's right to privacy and confidentiality with respect
to information sought or received and resources consulted, borrowed, acquired
or transmitted."
The Ask a Librarian services collect limited personal information for several
reasons. We need a name, email address and UCI affiliation to properly answer
your question and send you a response. We need your IP address and browser type
to determine software compatibility and to analyze service patterns. We may ask
additional questions to clarify your request. We delete all personal information
(name, email address and computer IP address) after 35 days. We retain information
about callers' UCI affiliation and browser type for statistical purposes and we
retain your questions for training and research purposes.
The software and servers we use for the "Ask a Librarian LIVE" service are
licensed from a third party, 24/7 Reference. 24/7 Reference staff may have
access to the information you provide. 24/7 Reference privacy
FAQ2. All personal information (name, email address, and computer
IP address) on the 24/7 servers is deleted 35 days after your transaction.
NOTE: From June 2006 - August 2006 the software we use for the "Ask a Librarian
LIVE" service is provided by America Online.
AOL staff may have access to the information you provide. See the AIM privacy policy for
details.
While answering your question, we might refer you to web sites that are not
maintained by the UCI Libraries. Examples include full-text online journals, article
indexes and web sites for other UCI departments. Please note that these sites
may have different privacy policies and that the UCI Libraries have no control
or responsibility for these policies.
While we do whatever we can to protect your privacy, please be aware that information
or files transferred via the Internet or stored on Internet-accessible computers
may be vulnerable to unscrupulous users. We urge you to use caution and follow
accepted Internet safety guidelines. See the National
Infrastructure Protection Center3 for basic tips,
or the Privacy Rights Clearinghouse4
or CERT5
for more detailed more information.
This statement will be revised as appropriate and updates will be posted to
this site.
1Code of Ethics, American Library Association. http://www.ala.org/alaorg/oif/ethics.html
224/7 Reference privacy FAQ. http://www.247ref.org/privacy.htm
3National Infrastructure Protection Center, http://www.nipc.gov/warnings/computertips.htm
4Privacy Rights Clearinghouse. http://www.privacyrights.org/fs/fs18-cyb.htm
5CERT. http://www.cert.org/tech_tips/home_networks.html
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