Frequently Ask Questions - Survey on Use of UCI Libraries Collections and Services

What is the “Survey on Use of UCI Libraries Collection and Services”?

  • It’s a twelve-month survey of the use of library collections and services. The survey will be conducted from February 2022 through the end of January 2023.  The purpose of this survey, which has both online and paper components, is to gather data on the use of library resources by faculty, students, staff, and the community, what type of resources library users access and, in general, for what purposes.  This study supports cost allocation and resource planning for indirect cost recovery rates. Your responses are, therefore, especially critical to the campus’ resource planning efforts. The campus conducted a similar study in 2014 and the results were considered highly beneficial. The survey is conducted at randomly selected periods each month.  

How long does the survey take?

  • The survey consists of only a few questions taking less than a minute, including very basic demographic information, such as:  status (faculty, student, etc.); department; the purpose of using the e-resource, etc.

Do I have to participate?

  • Your participation is encouraged and will benefit the campus.  However, it is not mandatory and survey periods are random.  Further, the survey is very brief.

Why do we need to take this survey - why can't you just automatically count the hits to your library e-resources or the circulation rates?

  • The campus needs to know the purpose for the use of the e-resource (sponsored research; teaching/instruction; etc.)

Is my information confidential?

  • All information is used in a collective manner and kept confidential. 

Do I need to participate in the online survey multiple times if I’m using multiple resources?

  • You will be directed to take the survey during each period only once. However, please keep in mind if you close your browser, use private or incognito mode, or use a different browser or device, you will be directed to the survey again if you access another library resource during the 2-hour survey window. The same will happen if you disconnect from VPN (if connected from off-campus). 

Who do I contact for technical difficulties during the online survey?

  • If you encounter any technical difficulties please contact library IT help desk at (949) 824-8535 or libit@uci.edu

Other Questions?

  • For questions about the survey, please contact Kevin Ruminson, Associate University Librarian for Administrative Services, at ruminson@uci.edu or (949) 824-4440. 
  • If you would like to learn more about this survey, please refer to the statement below:


At the request of the campus, The UCI Libraries and Accounting and Fiscal Services will be conducting a twelve-month survey of the use of library collections and services beginning in late February 2022 through January 31, 2023. The purpose of this survey, which has both online and paper components, is to gather data on the use of library resources by faculty, students, staff, and the community, what type of resources library users access and, in general, for what purposes.  This study supports cost allocation and resource planning for indirect cost recovery rates. Your responses are, therefore, especially critical to the campus’ resource planning efforts. The campus conducted a similar study in 2014 and the results were considered highly beneficial. 


The online survey will appear for two hours each month (at different days of the month and times each month), and you will be asked to complete it the first time that you access selected library resources and services during each of these two-hour windows.  The five-question survey should take less than a minute to answer and includes a few optional questions, after which you will be directed to the website or service you have requested.


The paper survey will also be distributed in Langson Library once a month for two hours and at the Science Library and Grunigen Medical Library twice a month for two hours. The survey will be handed out at the door and recipients will be asked to return the completed survey when they exit the building. In addition, during a separate two-hour window each month, an in-person electronic version of the survey will be administered at Langson Library with participants accessing the survey using QR codes. 
This two-pronged survey methodology (online and in-person) has been designed to comply with Federal Government requirements for analyses of this type.  This common and established methodology is used by libraries and universities across the nation.
Thank you in advance for your patience and for your help in completing the survey, should you receive it. A high response rate will help us to ensure that we receive adequate input for this important campus process.